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Each day managers assume a variety of roles as they interact with other people. A role is a character that the manager assumes in a particular situation, much like an actor plays a role in a film. Below are some typical roles managers take. Think of them as strategies to apply when facing difficult challenges. The more you can consciously decide which hat to put on, the more effective you will be.
COACH
Develops game plans and calls plays; makes assignments; encourages team members; assesses strengths and developmental needs; builds individual and team strengths by training; allows members to practice skills; gives feedback.
TEAM CAPTAIN
Uses leadership and communication skills to build teams and hold them together; inspires confidence; communicates the vision, mission, and goals of the enterprise to team members; guides teams in development of set objectives; helps members understand the positions they play; seeks participation in team projects; openly confronts conflicts.
CHEERLEADER
Encourages team members to excel; shows and builds confidence in abilities of team members; generates enthusiasm and support for team projects both with the immediate group and from the organization as a whole.
NEWS REPORTER
Communicates information within the team; promotes the team to others.
FORTUNE TELLER
Projects trends; decides or recommends best course of action based on these predictions.
POLITICAL ANALYST
Analyzes the current politics of the enterprise and develops strategies accordingly.
COUNSELOR
Listens to employee problems; helps employees develop solutions.
PARENT
Supports and nurtures employees.
REFEREE
Calls time out during conflicts; seeks resolution; determines penalties.
NEGOTIATOR
Is an honest broker in bringing people with different views together; negotiates for resources.
GLADIATOR
Battles to gain support or resources; fights to protect the team or project.
HUNTER
Openly seeks new projects and sources of work for the team.
RESOURCE ALLOCATOR
Determines or recommends how the team’s resources will be used.
SPOKESPERSON
Represents the organization at professional, civic, or other meetings.
DETECTIVE
Identifies problems, determines causes, and develops solutions.