Purpose
The purpose of Coaching for Performance is to provide participants a virtual experience where they can actually practice and get real-time feedback as they learn coaching conversation skills.
Goals
As a result of this program, participants will learn and practice how to:
- Identify specific interventions that solve specific performance issues/problems.
- Deliver effective feedback to simulated team members covering multiple positive and constructive situations.
- Prepare effectively for a coaching conversation.
- Properly set up the context for a coaching conversation.
- Ask effective questions to identify potential causes to problems at hand.
- Deliver each stage of the five-step DISCUSS component of PDF (the coaching process).
- Develop an action plan for solving performance problems.
- Conduct difficult conversations.
The Process
How It Works
Coaching for Performance (CFP) is a Thiagi Group online public workshop. It adapts our flexible 4-Door elearning approach. Participants will access a special website that hosts all of the content and allows for interactivity among students, facilitator, and the cast of characters.
Participants will review the overall context of the simulation. They will have access to 3-minute video character profiles. Each profile provides background information about a character and bits of information about the overarching story.
Resources
In the Library, participants access job aids, tools, and checklists for preparing, delivering, and following-up a coaching conversation. There are over 20 specific practical tools in the library. All tools are provided as downloadable PDFs and many have additional screencast, video, and podcast support to provide deeper understanding.
Missions
In the Mission Control, participants are assigned missions where they are given specific scenarios and asked to provide appropriate responses. For example, Bob has consistently misapplied important code-naming conventions. He is oblivious to this fact. The participant will have to identify a strategy for approaching Bob, and then execute parts of that strategy using video responses.
Video responses are an essential component to the program. Participants receive their mission, watch, and review any pertinent data, and then upload a video response using their phone, tablet, or computer. We provide each participant with a Vimeo account that links their device to the course for one-button uploading.
Participants engage in eight missions, each with unique tasks that provide them with opportunities to practice the principles and procedures of effective performance coaching.
Feedback
After each participant submits a response to each mission, the Facilitator (Matt Richter, President of the Thiagi Group) provides feedback through video. Depending on timezones and upload speeds, give Matt between 6-12 hours to respond. However, most likely that will be a lot quicker in reality. Each character has been acted by a professional actor and captured on video, thus putting a face to the different team members.
Final Mission
For the eighth mission, participants step out of the simulation to complete the final performance test. They go out in the real world and conduct a coaching conversation with a real-life team member. We offer three different formats for this test to accommodate unique situations participants may have.
Details
The course goes live June 16, 2014 and closes July 15, 2014. Participants can engage at their own pace during that period.
Once registered, participants will receive a special Vimeo account and instructions for linking it to their primary video recording device.
If you have any questions, please contact Matt Richter at 415-385-7248 or MATTHEW@THIAGI.COM.