How would you explain to the participants that you are a facilitator and not a lecturer?
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Dialogue in a Workshop
John is one of the participants in your Customer Service Training workshop.
You: John, what do you think we should do to delight our customers?
John: I don’t know. You are the expert. You should tell us.
How would you respond to John in this situation?
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Participant's Reaction
You ask the participants in your workshop to help you come up with realistic scenarios from their workplace that is related to the training topic.
If you are one of the participants, how would you react to this invitation?
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Adding Members to Your Team
How do you think your boss will react if you tell him or her that you want to add two or three typical participants to your instructional development team?
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